Quiznos has announced the appointment of Greg MacDonald as CEO of Quiznos worldwide. MacDonald succeeds former CEO and Quiznos founder, Rick Schaden, who will remain involved with the company as chairman of the board as he pursues new entrepreneurial and philanthropic endeavors.
MacDonald brings more than 12 years' experience at Quiznos to the role of CEO, including his most recent position as the company's president. MacDonald began his career with Quiznos in 1998, holding senior positions in both development and marketing before being named president of Quiznos Canada in 2005 and president of Quiznos worldwide in 2009.
As president of Quiznos, MacDonald's primary objective has been to elevate the guest experience through stellar restaurant-level operations. Under MacDonald's leadership, since the beginning of 2010, Quiznos has experienced an uptrend in average unit volumes and customer experience measurements. MacDonald was the driving force behind The New Quiznos (TNQ) – a comprehensive guest experience remodel and in-store refresh. The company recertified all managers and more than 80 percent of stores have incorporated TNQ into their locations, setting a new standard for store operations.
Further, MacDonald realigned the company's development strategy for a stronger focus on exceptional operators with proven experience. He led the charge to reintroduce a company store division to the chain, recruiting general managers with prior industry experience to operate the company's corporate-owned locations, 70 of which have opened within the last six months.
