• Self-Service & Kiosk Assoc. launches report: Restaurant self-service

0 Comments
LOUISVILLE, Ky. — The Self-Service & Kiosk Association has sponsored a new report about the role kiosks play in boosting restaurant revenue, efficiency and customer satisfaction.
 
The report, "Restaurant Self-Service: 5 Ways Kiosks Can Improve Efficiency and Customer Satisfaction," was published for the Association by FastCasual.com, QSRweb.com, KioskMarketplace.com and SelfServiceWorld.com. The sites, like the Association, are operated by NetWorld Alliance.
 
"Consumers across just about every vertical have come to know and love the benefits provided by kiosks," said David Drain, Association executive director, in his foreword to the report. "So why aren't they being used more to sell hamburgers and salads, Cokes and slices of pizza?"
 
The answer, he says, is that many operators believe self-service is at odds with good service. Not so, Drain argues. He suggests restaurateurs turn to high-end hoteliers, whose concern for service is paramount, to allay such concerns. Hyatt, Hilton and others have found kiosks to be a complement to their efforts to offer a world-class experience.
 
The report lists restaurant benefits such as more accurate orders, better use of employees and increased speed.
 
To learn more about the report, click here.

Related Content

Reader Comments

Add a Comment

We welcome your thoughtful comments. All comments will display your real name.

Want to participate in the discussion?

Or log in for complete access.

  • Clear
  • Post
Be the first to post a comment for this story.
Products & Services

“Built for You” Custom Channels

http://global.networldalliance.com/new/images/products/4340.png

4340/-Built-for-You-Custom-Channels

Old Fashioned Golden Pears

http://global.networldalliance.com/new/images/products/Lemon_Pear_Dessert_a_100.jpg

1758/Old-Fashioned-Golden-Pears

Labor Analytics

http://global.networldalliance.com/new/images/products/1863.png

1863/Labor-Analytics

HotSchedules Team

http://global.networldalliance.com/new/images/products/4917.png

4917/HotSchedules-Team

Planning & Assessment Services

http://global.networldalliance.com/new/images/products/4490.png

4490/Planning-Assessment-Services

Features

http://global.networldalliance.com/new/images/products/4541.png

4541/Features

Scotsman Ice Machines

http://global.networldalliance.com/new/images/products/4869.png

4869/Scotsman-Ice-Machines

Digital Signage PC Solution with Maximum Flexibility

http://global.networldalliance.com/new/images/products/philipsicon.jpg

4011/Digital-Signage-PC-Solution-with-Maximum-Flexibility

VGS MagaFrame™ - Instant, Updateable Signs

http://global.networldalliance.com/new/images/products/MF_NYB_Door2_RGB_100.jpg

3674/VGS-MagaFrame-Instant-Updateable-Signs

Food Innovation Workshops

http://global.networldalliance.com/new/images/products/4397.png

4397/Food-Innovation-Workshops

Fast Casual Executive Summit
Request Information From Suppliers
Save time looking for suppliers. Complete this form to submit a Request for Information to our entire network of partners.
Infographic: Top 12 Benefits of Digital Menu Boards