COLUMBIA, Md. — MICROS Systems Inc. has announced the launch of its myCentral, a Web-based application that allows businesses to take orders online, over the telephone using a call center module or using mobile technology such as SMS. MICROS will debut this new technology solution during FS/TEC 2009, Feb. 4-7, in Orlando, Fla.
The MICROS myCentral solution allows customers to pre-order a sit-down meal for a specific time or place an order for pick-up or delivery. The myCentral Web edition also can be integrated into an organization's existing Web site. Once placed, the order is automatically transmitted to the selected restaurant via e-mail or fax, or can be sent directly to the in-store MICROS POS system.
Using the myCentral call center edition, an order is placed online by a call center agent and transmitted real-time over the Internet or WAN to the selected store. The order instantly displays on either a MICROS kitchen display system (KDS) or a kitchen printer ready for the order to be prepared.
Orders can be placed up to 24 hours in advance. Wagamamas, a chain of award-winning pan-Asian inspired noodle restaurants in the United Kingdom, is the first to deploy this new solution.
